190,000 Taste Tests Said Yes. Customers Said No.

Watch

Listen

“Before you disturb the system in any way, watch how it behaves.”

Donella Meadows

Coke swapped a recipe that worked and 40,000 people wrote in to complain.

You’ve fixed something that already worked and made it worse. So have I.

I run 21 experiments a day and most of them fail.

Failing most of the time is fine. I can’t tell which one pays until I run it.

The costly ones are the changes I made to something that was already working.

A few habits I keep frozen on purpose. Touch them and they get worse, each time.

The bicycle was a mess of guesses for most of the 1800s. Riders perched high above the road on a giant front wheel, the penny-farthing, one pothole from pitching over the bars.

The pedals bolted straight to that wheel.

Builders tried each shape they could dream up.

Then in 1885 John Kemp Starley built the Rover:

  • two equal wheels
  • a chain to the rear
  • a diamond frame

Builders stopped guessing.

Ride a bike today and you’re on his design, near enough. The triangle underneath is Starley’s.

141 years later the frame still holds.

Try to improve that frame and you find each piece already earns its place.

Any change now takes something away.

The honeycomb landed on one shape too. A honeycomb is wall-to-wall hexagons and the hexagon is the cheapest way to divide a surface into equal cells: least wax, most honey.

People suspected this for more than 2,000 years. Marcus Terentius Varro wrote it down in 36 BC and Pappus of Alexandria is credited with it too.

The proof held out until 1999, when the mathematician Thomas Hales finally showed the hexagon wins.

The bicycle got its shape by trial and so did the honeycomb.

Hives varied from one generation to the next. The ones that spent less wax on walls left more descendants. The hexagon is what came through that filter.

In April 1985 Coca-Cola replaced a recipe that stood for 99 years.

Roughly 190,000 blind taste tests said the new one tasted better. They pulled the old recipe off the shelf.

Then the letters and the phone calls started, 8,000 calls a day at the peak.

The old recipe came back as Coca-Cola Classic and you can buy it today.

New Coke still ranks among the biggest product flops in business history. The recipe was finished, with nothing left worth changing. They changed it anyway.

Your keyboard never got finished and it stayed anyway. It has been the standard since the 1870s and it was never the fastest layout.

Christopher Sholes spread the common letters apart to keep the typebars of a mechanical typewriter from clashing, then the world kept his layout long after the jams were gone.

It survives on the cost of switching.

Meditation is the one I guard most.

For about 15 years I kept changing it. Past some point the changes only made it worse.

So I stopped fighting it.

I meditate the same way each morning now and I leave it alone.

Early on, change is how you make a thing better. Later, leaving it alone is how you keep it good. The hard part is knowing when a thing is finished.

🔒

What could you stop tweaking and start relying on?

Madam C.J. Walker: $1.25 to 20,000 Agents

Watch

Listen

“I got my start by giving myself a start.”

Madam C. J. Walker

Her best proof that her hair formula worked was her own bald head. She carried before-and-after photographs into church basements and told the story herself.

The hair loss came from years of scrubbing other people’s clothes for $1.50 a day. The regrowth came from a formula she mixed herself.

In 1905 Walker left Missouri for Denver with $1.25 in savings and put her own name on the label.

  • White-owned drugstores would not stock her.
  • White-owned newspapers would not carry her advertising.
  • White-owned beauty schools would not teach her.

She went door to door, bought standing weekly ads in the Black press, opened a factory in Indianapolis and founded her own school.

By 1917 about 20,000 women worked as Walker agents.

Each bought product at wholesale, sold it at retail and kept the difference. Each could recruit and train her own agents and earn on their sales.

In 1912 she asked Booker T. Washington for a speaking slot at his National Negro Business League convention. He ignored it. She traveled to Chicago anyway, then rose from the audience as the last scheduled speaker sat down.

“Surely you are not going to shut the door in my face. I am a woman who came from the cotton fields of the South.”

She asked, she was refused and she went anyway.

“Don’t sit down and wait for the opportunities to come,” she said. “Get up and make them.”

In college I rebuilt Reddit in a few lines of Ruby. The man who invented Ruby shared the clone. Ruby Weekly, the newsletter its programmers read, ran it too.

I was sure one rule stood between me and a developer job: intern as a developer first.

My internships were in another field and my college sat in a small town. I learned to code alone. So I built the proof myself, a portfolio of my own projects.

The portfolio got me the interview.

Then it got me the job.

Trends.vc came next, my market research newsletter, started with no credentials as a market researcher. I published weekly reports anyway. Readers subscribed and stayed.

You apply, you queue, you hope the person with the clipboard calls your name. No one is coming to call your name.

The other move is to manufacture the start: make the job, invent the internship, assign yourself the project, build the portfolio.

I read a biography each day.

Sara Blakely was selling fax machines door to door after failing the law school admissions test twice.

She cut the feet off her own pantyhose, called the result Spanx and filed the patent herself with a book she bought at Barnes & Noble. Her pitch to Neiman Marcus was changing into the prototype in the store restroom, in front of the buyer.

Tyler Perry put his $12,000 in savings into renting a 200-seat Atlanta theater to stage his own play.

The play drew 30 people. He slept in his car for stretches and kept restaging it until it sold out 8 straight nights in 1998.

A designer named Aaron Draplin taught himself Illustrator, the drawing software, on the floor of a snowboard company. He hand-printed 200 memo books, mailed them to friends and sold 13 copies on launch day. Those memo books grew into Field Notes, the notebook brand.

  • The portfolio was built before anyone hired me.
  • The reports went out before a single reader subscribed.
  • Blakely made the prototype before Neiman Marcus said yes.

Each yes arrived after the work existed.

Wait for the yes before you begin and you may wait the rest of your life.

Walker gave herself one start and 20,000 agents got theirs. The start you’re waiting for is one you can give yourself.

🟢

What’s one start you could give yourself instead of waiting for it?

The 200-Million-Year Test for Any Habit

Watch

Listen

“If we are not aware that we are happy, we are not really happy. When we have a toothache, we know that not having a toothache is a wonderful thing. But when we do not have a toothache, we are still not happy. A non-toothache is very pleasant.”

Thich Nhat Hanh

I dug the same grave 5 times. All 5 climbed back out, some more than once.

Survival is information: a habit that outlives my judgment is one worth keeping.

A crocodile has worn the same body for 200 million years. That’s older than grass. It lived through the asteroid that killed the dinosaurs. Its design works.

Age proves a design. Same for a reptile, same for a habit. The trouble is a habit’s benefit stops registering.

A habit that’s run for years turns into background noise.

A benefit I can’t feel starts to look like dead weight.

  • Without cold showers my mood sank.
  • I quit meditation and got frazzled and anxious.
  • I stopped running and my body composition slipped.
  • I quit writing in my early 20s and my pace of learning slowed.
  • I dropped my courage challenges and started feeling stuck in life.

And each time, I brought it back.

Lose sight of what a habit does and you drop it. Then the absence reminds you. Credit it on purpose and you remember without the pain.

🪦

What could you restart today that worked years ago?

Revenge Bedtime Procrastination Isn’t About Sleep. Ask Hermès.

Watch

Listen

“For every diet, there is an equal and opposite binge.”

Geneen Roth

I gave up rest days and paid for it with 3am binges.

The harder a day runs, the more I need to decompress before bed.

I know I should sleep. I stay up anyway.

This week I was researching for an essay about my late nights when a tweet stopped me.

In June 2020 a journalist named Daphne K. Lee translated a phrase from Chinese social media: revenge bedtime procrastination. People who lack control over their daytime life refuse to sleep early, to win back a sense of freedom in the late hours.

The phrase was born inside China’s “996” work culture, where the schedule runs 9am to 9pm, 6 days a week. That’s 72 hours a week.

I read the definition and it described my evenings.

The day filled up so I took the time I wanted at midnight.

In April 2020 an Hermès store in Guangzhou reopened after China’s lockdown ended. In one day it took in 19 million yuan. About 2.7 million dollars, believed to be the biggest single day any boutique in China ever recorded.

The press called it revenge spending. The urge to buy built up through months of closed stores and came out all at once when the doors opened.

Preachers’ kids carry a reputation: the strictest rules growing up, the hardest acting out after they leave home.

My mentor at my first job out of college grew up in a house where his parents didn’t allow TV and handed him books. He was wildly successful by the time I worked with him.

And now he loves TV the way I love chess.

In 1944 a scientist named Ancel Keys put 36 volunteers on half rations for 6 months to study starvation.

The men got obsessed with food. They stayed up reading cookbooks and menus. One collected more than 100 cookbooks.

When the 6 months ended, some of the men ate 7,000 to 10,000 calories a day and still said they were hungry. One needed about 3 years to feel normal around food again.

Push a want down in one place and it shows up in another.

  • “Me time” moves from the day to after midnight.
  • Spending moves from the months the stores were shut to the day they opened.
  • The hunger moves from meals to cookbooks to eating all day and still feeling hungry.

I know it’s revenge bedtime procrastination and I still stay up too late.

The habit you keep losing to at midnight usually starts at noon.

🌊

Which recurring problem could you fix at its root?

Proximity Is Power. Here’s the Math.

Watch

Listen

“Scenius stands for the intelligence and the intuition of a whole cultural scene. It is the communal form of the concept of the genius.”

Brian Eno

I went three years without earning a dollar, then made $100 in two hours.

The two hours started in a room at Atlanta Tech Village, the first mastermind I joined: a handful of founders meeting each week to say what they did, what’s next and where they’re stuck.

Trends.vc, my market research newsletter, was a few months old and the offer I sent for it got zero replies.

I wanted to wait a week and try again.

A member named Ash told me: “Pivot now. Be vulnerable. Send the message today.”

I did. The $100 came first. Much more followed from that one message.

I wrote Trends.vc in an Atlanta condo on the BeltLine, a walking and biking trail through the middle of the city.

The rent ran two to three times what the same place cost outside the city. I was paying for the environment.

Then I started nomading. Each new apartment lasted a few weeks or a few months. Countries changed too.

Spain, Turkey, Brazil, South Africa.

Each move started me over among strangers.

Each move reset the basics: where I worked, when I worked and where I trained. By the time a place felt normal I was packing again.

I call part of that stretch self-sabotage.

The same years taught me which environments I work in best.

Alfred Marshall studied how one trade clusters in one place. He wrote in 1890 that inside a cluster the secrets of the work stop being secret and hang in the air.

Economists call this agglomeration: you get more out of the same people and tools when they sit close enough to touch.

A room creates more connections than it has people.

  • 2 people: 1 connection
  • 5 people: 10 connections
  • 10 people: 45 connections

A crowd in one place produces more than the same crowd spread across a map.

Andrea del Verrocchio took in a 14-year-old apprentice named Leonardo in 1466. Perugino trained in the same Florence workshop and later taught Raphael.

Iten sits at about 8,000 feet on the edge of Kenya’s Rift Valley, a town of roughly 42,000 people, most of them farmers. Eliud Kipchoge and David Rudisha trained there. Amateurs travel there to train alongside them.

Thin air is available on any mountain.

The runners beside you each morning are what the plane ticket actually buys.

Rex Sinquefield wanted somewhere to play chess in retirement, so in 2008 he and his wife Jeanne opened a club in St. Louis. Congress named the city the Chess Capital of the United States in 2014.

About 20 grandmasters live there now, which puts one Midwestern city alongside a handful of places worldwide.

Bell Labs stretched the main corridor of its physics wing to 700 feet. Walking it meant passing chemists, metallurgists and engineers.

A crew laid 827 miles of fiber from Chicago to a data center in New Jersey in 2010. The line cost about $300 million and cut a trade order’s trip from roughly 17 milliseconds to 13.

That gap is four thousandths of a second.

Distance costs money even when no one involved is human.

Each of those places has a price.

A membership, a flight or a move buys proximity to a crowd that already exists.

Buying your way in costs less. Building a scenius yourself is the other option.

Sinquefield took it. He wanted a chess scene and paid to assemble it.

The version I built is smaller.

Sitting in a room someone else built taught me what a few sharp people nearby are worth, so I still run mastermind groups today.

🧲

What group could you join or start?

The 100x Comparison: Big City vs Small Town

Watch

Listen

“We can never do merely one thing.”

Garrett Hardin

Bill Gates spent more than a billion dollars making high schools smaller and later wrote that test scores barely moved.

His 2009 annual letter said it plainly: “Many of the small schools that we invested in did not improve students’ achievement in any significant way.”

Small schools crowded the top of the test-score tables, so his foundation funded more of them. Then Howard Wainer sorted all 1,662 in Pennsylvania and checked the bottom of the table too.

Six of the 50 best were among the 50 smallest. So were 9 of the 50 worst.

A small group’s average swings wide and the same swing put those schools at both ends.

Crime is worse in big cities, so the same reasoning is running on them now. The place is big and going wrong, so live somewhere small.

Geoffrey West and his collaborators measured how a long list of city quantities change with population.

The socioeconomic ones change together. Crime, wages, GDP and patents all rise by about 2.2 times each time the population doubles.

Roads and cables go the other way. They rise by only about 80% per doubling, so a bigger city needs less of both for each resident.

Set a town of 50,000 beside a city 100 times its size.

In the big city you need about half the road and produce about double the wages, patents and output.

People read the crime number and start looking at smaller places. I watched that reasoning spread after the numbers went around.

So take the salary and leave?

You can keep the salary. West traces a city’s high wages to the number of people packed close enough to work with each other.

Move out and you keep the wage. You stop being one of the people who produce it.

That works while the city stays full.

The patent rate stays behind too. The town also needs about twice the road for each resident, which you help pay for now.

The lower crime does come with you.

Pennsylvania’s small schools were a measurement problem.

City crime is measured and real. It rises at the same rate as the wages and the patents, so a place gives you all three together.

Working remotely separates them for one person for a while. The town still has the town’s patent rate and the town’s road cost per resident.

Lower crime, fewer patents, lower wages and more road per resident is a package you might actually want.

The number you want lowered comes in the same package as the numbers you want kept. Picking a size is the whole decision.

🏙️

Which tradeoff could you start making on purpose?

From $32 Billion to 25 Years: The Math He Skipped

Watch

Listen

“And you ask, ‘What if I fall?’ Oh but my darling, What if you fly?”

Erin Hanson

A voice cuts through the track and asks, “What if I fall?” The answer follows: “Oh but my darling, what if you fly?”

Producers keep folding those lines into the dance music I listen to.

The words come from a poem. Erin Hanson wrote it at 18 and posted it to her blog, The Poetic Underground.

The lines traveled far enough that people credit them to Peter Pan.

“What if I fall” weighs the downside. “What if you fly” weighs the upside.

Say a bet costs you $1 when it misses, pays you $10 when it hits and hits 1 time in 3. Run it 30 times and you land around $80 ahead, even though most single bets lose. Gamblers call that a positive expected value bet: the odds pay you if you keep playing.

Odds like that are reason enough to bet before you’re certain.

You control whether you take the bet. The result is out of your hands.

Sam Bankman-Fried preached that math in interview after interview: positive expected value, take the bet. He ran FTX, a crypto exchange once valued at $32 billion.

An economist once asked him about a game: 51% it doubles the world, 49% it wipes the world out, played double or nothing.

He answered that maybe you play your way into “an enormously valuable existence.”

Gamblers size bets with the Kelly Criterion, a formula that keeps a run of losses from wiping them out.

Bet above Kelly and one miss can end you. Bet below Kelly and your wins stay too small to matter.

He tweeted that he’d bet bigger than the formula recommends.

In November 2022 FTX collapsed.

Customer deposits went down with it and a judge gave him 25 years.

The $80 arrives only if you survive all 30 bets. A 50% loss takes a 100% gain to climb back. Lose it all and the game ends.

Size each bet so a miss can’t finish you. Pass on games where a single turn can. When the odds pay, go.

🪂

What idea could you test at a survivable size?

The Same Loop That Killed Sears Runs Your Nights

Watch

Listen

“Keystone habits start a process that, over time, transforms everything.”

Charles Duhigg

I stay up late to catch up on my day and the catching up puts me further behind. The clock reads close to 1am and I’m still scrolling.

The deal I made with myself was screens off by ten.

Then ten comes and goes and I keep scrolling, keep reading, keep telling myself the next thing is the last thing.

Late off the screen means late to sleep. Late to sleep means a late start the next day. A late morning eats into the afternoon and by evening I’m behind, so I reach for the screen to catch up.

And then it’s 1am again.

Each late night makes the next late night easier and the next early night harder.

In May 1935 a stock speculator named Bill Wilson paced the lobby of Akron’s Mayflower Hotel. The business trip that brought him there collapsed and the hotel bar was open.

He drank at night, woke up sick and the only cure that worked was another drink.

For years he promised to stop and broke the promise, the same way I promise myself ten and watch it slide to 1am.

He walked past the bar to a phone booth and worked through a church directory until one call led him to another alcoholic, a surgeon named Bob Smith. The two kept the break small enough to hold: stay sober one day at a time. Their meetings grew into Alcoholics Anonymous.

In 1979 the whole United States got stuck in a loop.

Inflation hit 13 percent that year: prices climbed partly because people expected them to keep climbing. Workers asked for raises to cover next year’s prices. Companies raised prices to cover the raises.

Paul Volcker took over the Federal Reserve that August and pushed the country’s interest rates to 20 percent.

  • Farmers drove tractors to Washington and blockaded the Federal Reserve building.
  • Car dealers sent coffins filled with the keys of unsold cars.
  • Builders mailed him two-by-fours.

He held the rates high for three years. Breaking my loop takes closing a laptop by ten.

By 1983 inflation was near 3 percent and the expectations ran in reverse: people planned on stable prices and the planning kept them stable.

Around 2010 Sears got stuck in the loop. It closed stores to save money, lost the shoppers who used those stores, then closed more stores to cover the lost sales. Around 3,400 stores became five.

In 2001 Jeff Bezos sketched the same loop running the other way on a napkin:

  1. Lower prices bring more customers.
  2. More customers attract more sellers.
  3. More sales spread the cost of the warehouses.
  4. Cheaper operations fund lower prices.

Step 4 restarts step 1.

The press calls what happened to Sears a doom loop. Bezos named his napkin sketch the flywheel. Same loop. The direction is the only difference.

Your credit card runs the same loop.

Pay the minimum and the interest compounds against you. Pay anything above the minimum and the direction flips: each extra dollar shrinks next month’s interest, which frees up more dollars, which shrink it faster.

My screen loop runs on the same kind of input: what time I get off.

Most nights I lose. One night I got off at ten.

The next morning started on time. That left slack in the evening and the slack made the next night easier to close.

Momentum works for whoever sets the direction.

🔁

What can you cut to get your momentum pointing in the right direction?

Patagonia’s 5-Word Policy for Getting Work Done

Watch

Listen

“Luck is preparation meeting opportunity.”

Oprah Winfrey

I skipped the work my streaks depend on and each one held.

Yvon Chouinard built Patagonia out of a blacksmith shop. He forged climbing pitons and sold them from the trunk of his car. Years later he wrote a book called Let My People Go Surfing and gave his staff a policy by the same name.

When the surf comes up, go.

Work the hours around it as long as the work still gets done. Catch the swell and come back.

When I first heard the policy, surf when the surf is good sounded to me like permission to skip the work.

It read like a trade: discipline or spontaneity, pick one. What about showing up each day? A habit streak builds your reputation with yourself: each kept day is evidence you’ll keep the next one. Skip on a whim and the evidence breaks.

This morning the policy clicked: Chouinard didn’t skip work. He moved it around the waves. Discipline or spontaneity is a trade-off that only looks real. He tunneled through it.

Habit banking is how mornings like this happen for me.

On a strong day I work past the daily minimum: an extra post, extra marketing, extra mobility work. The credit carries forward. Bank enough and the day’s work is done before the day arrives.

So I did it for the plot.

Let my people go running.

Chouinard’s people earned their waves. This morning was my wave: sun out, air cool, a day built for a run. Build the reserve and you’re free when your wave rolls in.

🏃

What reserve could you build for the chance worth dropping everything for?

How to Focus on One Thing All Day

Watch

Listen

“You can have it all. Just not all at once.”

Oprah Winfrey

For the past 170 mornings, my writing streak depended on me showing up. This morning it stood on its own. I could miss three days and keep it.

I publish one essay a day. An app I built lets me bank ahead: do tomorrow’s work today and the credit carries forward.

The cushion grew one spare post at a time.

My days used to get sliced into twenty-minute turns: writing, then a marketing block, then reading, with each context switch costing me attention. Today’s work was already done: three finished posts sat ready to publish and my other habits had credit banked. So I handed the whole day to writing.

One long block of deep work, hours in the zone, post after post.

Tomorrow the whole day can go to marketing, the day after to reading. The streaks hold: banked credit covers each habit on the days I spend deep in another.

Indie hackers fight the same drag with the calendar. Paul Graham wrote that makers need blocks of half a day at minimum: one meeting can blow a whole afternoon.

Some founders go further and alternate whole weeks, one week building, one week marketing, with the switch planned a week out.

Bill Gates gave whole weeks to pure study. Twice a year he vanished into a forest cabin for a Think Week: seven days alone with a stack of papers from his employees, a caretaker dropping off two meals a day.

The 1995 memo that turned Microsoft toward the internet came out of one.

They schedule the deep day. I check the bank.

The morning the app shows my habits banked ahead, I can hand the whole day to one thing or take the day off.

I built the bank to protect my worst days: a rough day spends savings instead of snapping the streak.

A deep day refills the bank: I finish several posts ahead of schedule and the extras cover the next rough stretch.

Habit banking makes a bad day survivable and a good day deep.

🤿

What can you get ahead of?